Our today's guest is 2P Agency Czech s.r.o.

2007-10-15

Country: Czech Republic
City: Prague
Street: V Celnici 10
Office, suite: -
Postal Code: 11721

Web site: www.sim-service.com
E-mail: info@sim-service.com

Contact details

Telephone number: +420 251 555 959
Fax number: +420 251 554 705
Contact person: -

Hello,
First of all I want to ask you about your company name: whence it has occurred, who had the idea to name it so?

2P Agency Czech s.r.o. has an intuitive and in the same time technical name. “2P Agency” comes from the international group of companies, in which it is included. The second part – “Czech” represents the country location. That’s why “2P Agency Czech” is a good name for the 2P Agency’s representative in Czech Republic.

Please, tell us what are your company’s main activities, what services does it provide?

First of all 2P Agency was created for international mobile phone wholesale. Besides this main activity, the company started new projects referred to mobile phone services and in 2004 was launched SIM Service. The motto of this service is “Talk global Pay local”, so, it is meant to offer cheaper communication around the glob than the usual roaming. To fulfill this aim, our company offers today the latest options: Global SIM cards that operate in more than 144 countries based on one single number or a Local SIM that will allow the traveler to have the best local rates in the staying country.

Why had your company decided to provide the given spectrum of services?

A phone without a SIM or a SIM without a phone are two useless things, so the link is obvious. More of that, the gained experience with the mobile phones allows us to offer the best handset for each SIM and the customers will never experience a technical problem as a cause of phone-SIM incompatibility.

Another reason is the globalization that removes more and more borders making the international traffic simple than ever. This fact generates the demand of our service and we are pleased to offer it.

How do you appreciate the role of your company in the given sphere of services?

I think that our company has a major role in this field, because we are not selling these products only in Czech Republic in retail. We are also wholesale the SIMs all around the Europe and North America to people and companies that understand the benefit of these solutions and, in this way, we are improving the general level of people’s living.

How long have you been on this market? Please, tell us a little about your company history?

As a separate entity, 2P Agency Czech was founded at the very beginning of 2005, 17th January. Even if the company is working for almost 3 years already, it was incorporated in the international business from the first months. This was possible due to the staff’s experience in the field.

The birth of the company was not like a start, but more like a continuation.

Probably, your company has achieved certain successes during this period. Can you say something about these successes?

As a success I would like to mention the large area we can serve with our products at the lowest shipping prices on the market. Practically we can reach 294 countries and territories all around the world in no more than 3 business days. Our customers are really happy because of that.

Also, our official agreements with all the operators we are working make our products quality guaranteed and trustworthy.

With what countries do you work? Why especially with these countries?

In general we are working with the developed countries where the demand is higher and the people are used with the online sales. These countries are Germany, Italy, UK, Finland, USA, Japan etc.

But we do not have any discrimination and are opened to any cooperation, that’s why in the last year we’ve started to work with Indian, Hong Kong, UAE companies.

In the future we’ll expand our web cooperation as much as possible; this is the key to success.

Please, enumerate the main principles of your company, and let’s talk a little about your company’s policy.

The guiding lines in our company are based on honesty and goodwill for the customer.

We are always endeavouring to have the best service, the shortest terms, the best prices. And if something go wrong for us, an unknown charge, a quick rate change or other situations that may cause us losses, we never go back, we support all the consequences just to finalize the deal as it was established.

What principles listed above are fundamental in the work with your clients?

One of the important principles for us is the 100% back up. Each customer gets all the attention needed and all the answers, before and after the order is completed. Accordingly to the above mentioned we are contacting our clients by any means (e-mail, mobile, and landline) and resolve all the unpredictable issues occurred.

What advantages do your clients have when using your services/products?

Some of the advantages I’ve already mentioned like the guaranteed quality and full back up and service.

The other ones that must be mentioned are the secure payment methods and the powerful SSL certificate we are using to encrypt confidential data. We also have available the “Cash on delivery” service, very handy for first time buyers or those who are not convinced yet of our honesty.

A large variety of products will fit all the demands and nobody will leave unhappy from us.

We also are very flexible to the customer demands, everybody is treated individually.

In your opinion, what distinguishes your company from a great number of others, your competitors?

Many others can have similar products or other good offer, but what makes the difference is the attitude the customer feels and the after sale care. I think this makes us stand up from the crowed.

Does your company have any traditions?

The customer care and the attitude that I was talking about must be first of all inside the company, so, yes, we have traditions. We are used to organize corporative parties when a goal is achieved, this makes our staff more motivated and a good team. We also have extra-prizes for those who make a great job or a better job than others.

And at the end of our interview can you tell us something about your plans for the future.

I will tell you some of the near future plans, right at this moment we are expanding our product variety with Digital Photos, Multimedia players, GPS devices and accessories for these items. So, 2P Agency Czech we’ll not deal only with mobile phones and SIM cards, but it’ll be able to offer more products to his clients. We hope that people will like these new goods as they like the classical one for us.